Returns & Refund Policy

KALM Living adheres to the regulations outlined in the Consumer Protection Act (CPA) of South Africa, and we aim to provide our customers with the fairest possible service.

Cancellations

Should you wish to cancel your order, please notify us as soon as possible at kalmliving23@gmail.com. If production of your item has not yet started, we will happily provide a full refund.

Because every piece is custom printed or made to order, we're unable to cancel or refund an order once production has begun.

Returns & Exchanges

As all pieces are custom and made to order, we do not offer exchanges or returns, and items are non-refundable once production has started.

Please read each product's description and any size guides carefully before ordering, as orders placed incorrectly or in error — once manufactured — cannot be refunded or exchanged. KALM Living is not liable for items delivered as ordered that were not the item intended.

Damaged or Incorrect Items

If your order arrives damaged, or you receive the wrong item, please contact us within 30 days of receiving your order at kalmliving23@gmail.com with:

• Photos of the item/damage
• Your order number and contact number

We'll arrange a replacement for you as quickly as possible.