Privacy policy

Last updated: 06/09/2026

This Privacy Policy describes how KALM Living (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kalmliving.co.za (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

KALM Living is based in Cape Town, South Africa, and processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

Information we collect directly from you may include:

  • Basic contact details including your name, address, phone number, and email
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
  • Account information including your username, password, and security questions
  • Shopping information including the items you view, add to your cart, or add to your wishlist
  • Customer support information, including anything you choose to include in communications with us

Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect through cookies: We automatically collect certain information about your interaction with the Services ("Usage Data"), using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties, including:

  • Companies who support our Site and Services, such as Shopify
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfil your order
  • Analytics and advertising partners, who may use tracking technologies when you interact with our Services or emails

Any information we obtain from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, or for third parties' own privacy practices.

How We Use Your Personal Information

  • Providing products and services: to process payments, fulfil orders, send order and account-related notifications, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
  • Marketing and communication: to send you marketing, promotional, and product update communications by email or other channels, where you have consented to receive these or as otherwise permitted by law.
  • Security and fraud prevention: to detect, investigate, and act on possible fraudulent, illegal, or malicious activity.
  • Customer support: to respond to your queries and improve our Services.

Cookies

Like most websites, we use cookies to power and improve our Site (including to remember your preferences) and to understand how visitors use our Services. For information about the cookies used by Shopify to power our store, see https://www.shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can set your browser to remove or reject them. Please note that blocking cookies may affect the functionality of the Site.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers who perform services on our behalf (e.g., payment processing, fulfilment, shipping, customer support, cloud storage, and data analytics)
  • Shopify and other platform or marketing partners who help us operate and promote the Site
  • Third parties where you have directed or consented to disclosure (for example, to ship you a product)
  • Authorities or other parties where required to comply with a legal obligation, enforce our terms, or protect the rights, property, or safety of KALM Living, our customers, or others
  • A successor entity, in the event of a business transaction such as a merger or sale

We do not sell your personal information to third parties for their own independent marketing purposes.

User-Generated Content

The Services may allow you to post product reviews and other content. Anything you choose to submit to a public area of the Services will be publicly accessible. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Websites and Links

Our Site may link to websites operated by third parties. We are not responsible for the privacy or security practices of any third-party sites, and encourage you to review their policies before providing any personal information.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Your Information

We take reasonable technical and organisational measures to protect your personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend not sending sensitive information to us through unsecured channels.

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under POPIA, and depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated personal information
  • Request deletion of personal information we hold about you
  • Object to the processing of your personal information in certain circumstances
  • Withdraw consent at any time, where we rely on your consent to process your information
  • Lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your personal information appropriately

You can manage your marketing email preferences at any time using the unsubscribe link in our emails. Even if you opt out of marketing emails, we may still send you non-promotional messages related to your account or orders.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request, and will respond within the timeframes required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us first using the details below. If you remain unsatisfied, you have the right to lodge a complaint with South Africa's Information Regulator (https://inforegulator.org.za).

International Users

If you are located outside South Africa, please note that your personal information may be processed by us and by service providers (such as Shopify and our payment processors) in other countries, which may have different data protection laws than your own.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at kalmliving23@gmail.com or at Sea Point, Cape Town, Western Cape, 8060, South Africa.